FAQs

Answers You Need

WHERE ARE YOU LOCATED?

We are located in the Los Angeles area (West Rancho Dominguez) and we service surrounding areas. However, if you are located farther than 15 miles from 90248, A travel fee will apply.

How far in advance should I book?

We recommend that you book as soon as you know your date. We receive booking requests up 4 months in advance. Please book at least 1-2 months ahead if your event is on a Saturday.

How do I book?

You can start the booking process with us by sending an email or direct message on Instagram to discuss package/date availability. From there we will send you a booking form/rental agreement/liability waiver. Once you fill out our form you will need to send your booking deposit within 24 hours to secure and confirm your date.

How can I secure my date?

A deposit will reserve and confirm your date. When you complete our booking form and we have responded back to you to confirm that your date is available you will only have 24 hours to send your deposit. If your deposit is not made within 24 hours we will assume you will not want to move forward with the rental.

What are the recommended ages for your soft play equipment?

Our soft play equipment is specifically made for children under 5 years old. We offer different packages that are suitable for different ages between 1-5 years old. For example, our "Mini Luxe Play Areas” are suitable for crawlers - up to 3 years old. All of the soft play equipment for those packages are smaller in size and are only made out of foam. On the other hand, the "Multicolor Play Areas" are suitable for 2 - 5 years old because the soft play equipment is larger in size and it also has a wood base to withstand active and older toddlers. Children should always be supervised by an adult when in our play areas.

How many hours is the rental?

All of our soft play rentals are up to 6 hours. Set up time is not included in the 6 hour rental period.

What is the earliest that you can drop off? What time do you pick up the rental?

The earliest that we can drop off is at 9 am. We pick up at 8 pm on the same day of the rental. However, if you wish for extra play time after 8 pm we do have a hourly rate of $30/hr.

How often is your soft play equipment cleaned?

All of our soft play equipment is deep cleaned and sanitized thoroughly before every rental. We do one last wipe down of our equipment at the event location.

Do you set up indoors/outdoors and/or grass/pavement?

We can set up outdoors and indoors. If your event is outdoors in warmer weather we suggest that you provide a shaded area for the play area. Our equipment can get extremely hot when in direct sunlight which may cause serious injuries to your little one. We also suggest our play areas be set up on pavement/concrete for better quality. Grass is acceptable. We will not set up on dirt or gravel.

How much space do I need for the play area?

We have different packages that vary in size. Our “Mini Luxe Play Areas” require a minimum of 10x10’ space and our “Multicolor Play Areas” require a minimum of 10x10’ up to 10x16’ of space. If you add any of our bounce houses they will require at least another 10x10’ of space.

What is your policy for damaged items?

When our soft play equipment is in your possession you are fully responsible for our equipment. If our equipment is damaged you are responsible for paying the full price of the damaged item/s.

What is your cancellation policy?

Cancellations made 14 days prior to the event will result in the loss of 50% of booking deposit. Cancellations made less than 7 days prior to the event will result in the loss of the entire booking deposit. In the case of a rainy-day (if an outside event) we will refund the entire booking deposit or we can reschedule the date of the rental.

FAQ: FAQ